Okanagan College Jobs 2022 | Client Services Assistant Careers Opportunity at Okanagan College Careers Portal In Kelowna, British Columbia

Okanagan College Jobs | Client Services Assistant Career Opportunity at Okanagan College Careers Web-page. Okanagan College Kelowna, British Columbia Jobs . Find-out Kelowna, British Columbia Government Jobs for freshers. Kelowna Entry Level Jobs In British Columbia. Get latest job Opportunity in Canadian Government. Canadian Government Jobs in Kelowna, British Columbia. Get All Hiring Updates From www.okanagan.bc.ca

Notification Out From Okanagan College Careers Portal, Candidates Those Are Searching For Career Opportunities In Okanagan College, Can Apply For Jobs In Okanagan College For The Position Of Client Services Assistant. Read Out Full Job Description About This Okanagan College Recruitment Described Below. But Before You First Confirm That Your Profile Matches With Recruiters Defined Eligibility Criteria.

Okanagan College Jobs | Client Services Assistant Careers Opportunity In Kelowna, British Columbia

Okanagan College Opened Hiring On Their Official Careers Portal, Job Seekers Who Are Eligible And Interested To Work With Okanagan College As A Client Services Assistant, Now They Can Apply For Okanagan College Jobs. This Is Great Career Opportunity For Those Candidates Who Are Looking For A Employment Opportunity On Okanagan College Careers Portal. Candidates Need Experience From Relevant Field And Required Qualification. Selected Candidates Will Get A Pay Of Around $48804.00 – 55787.00 a year. Okanagan College Jobs In Kelowna, British Columbia.

Briefed Details Of Okanagan College Jobs For Position Of Client Services Assistant

Recruiting Agency / Department :- Okanagan College


Job Location :- Jobs In Kelowna, British Columbia

Jobs Type :- Okanagan College Jobs Canada

Salary :- $48804.00 – 55787.00 a year

Apply Through:- www.okanagan.bc.ca

Okanagan College Jobs In British Columbia, Canada Full Job Description

Position Information


Position Number
Position Title
Client Services Assistant
Office of the Registrar
Registrar’s Office
Other Flexible Work Options
Your Opportunity
Under the general supervision of the Client Services Manager, the Client Services Assistant provides exceptional client service to the general public, applicants, prospective and current students and other stakeholders, on admission and registration processes. The Assistant performs a number of duties required to admit and register students at Okanagan College and other duties required in the Office of the Registrar.
Functions and Duties
1. Interacts with clients either by telephone, electronically or face to face2. Responds promptly to inquiries, concerns and requests about programs, applications, registration and services

3. Handles and resolves client feedback in a sensitive and timely manner and directs requests and unresolved issues to designated resources

4. Makes appropriate referrals to the internal college community, external partners, and agencies for matters requiring next level of intervention

5. Processes applications and determines program admissibility; reviews supporting documentation and ensures all data is entered for admission

6. Maintains application lists for high demand, limited enrollment, ranked and multiple intake programs

7. Creates and maintains program wait lists and activates applicants from wait lists

8. Ensures adherence to all College admission policies

9. Communicates application status and deadlines to applicants

10. Verifies and updates the details of student academic records in the student information systems including grades, withdrawals and other standings.

11. Prepares, prints and distributes official Okanagan College documents and reports such as transcripts, class lists, student course schedules, final grade sheets, T2201A tax forms and verification of enrollments

12. Assesses documentation to verify students meet and maintain eligibility for registration in their courses

13. Accepts and records payments related to application and course fees, transcript requests, parking passes and other similar payments

14. Reconciles a daily statement of financial transactions

15. Assists other campuses and centres with registration and admission issues.

16. Liaises with Financial Services concerning scholarships, bursaries and third party sponsorships

17. Liaises with Financial Awards concerning student loans and funding

18. Maintains confidentiality of all information pertaining to student records

19. Provides detailed policy, admissions, and registration information

20. Advises applicants and students of general entrance requirements

21. Refers applicants and students to the Education Advisors and online resources

22. Encourages applicants and students to be responsible for realizing their own education and career options

23. Assesses and resolves the needs of all prospective students, applicants and current students, including appropriate referrals

24. Maintains current, in depth knowledge of College programs and courses, general admission, registration, and program requirements, deadlines, procedures and policies

25. Maintains current knowledge of Canada Immigration study permit rules and regulations

26. Other duties as assigned

Education and Experience
Completion of Grade 12 or equivalent and graduation from a two year post secondary diploma in a related area. Over two years and up to four years related experience
Skills and Abilities
  • Superior customer service and interpersonal skills
  • Effective conflict resolution skills and ability to resolve sensitive issues
  • Exceptional listening and professional communication skills, focused on tact and diplomacy
  • Excellent computer skills with proficiency using Microsoft Office (Word, Excel, PowerPoint and Outlook)
  • Working knowledge and experience with student record systems
  • Aptitude for learning and working with new systems and software
  • Proven ability to multitask and adhere to deadlines in a high volume, fast-paced environment
  • Excellent organizational and time management skills
  • Effective problem analysis and problem-solving skills
  • Ability to exercise initiative, self-development, good judgment and critical thinking
  • Works effectively both independently and as part of a team
  • Ability to adapt and collaborate with others through organizational change and development
  • Attention to detail and accuracy
Preferred Qualifications
  • Knowledge of admissions and registration processes and policies are an asset.
  • Banner Student knowledge is an asset.
Desired Start Date
Position End Date (if temporary)
Summer hours: 8:00 – 4:00pm
Winter hours: 8:30 – 4:30pm
Annual Salary/Hourly Rate
$48,804 – $55,787
Appointment Type
Support – Regular Full-time
Special Instructions to Applicants
Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and Human Resources if they want a Union Observer during interviews and final selection of candidates.
Employee Group

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