LinkNow Media Jobs | Level I Technical Support Agent Career Opportunity at LinkNow Media Careers Web-page. LinkNow Media Canada Jobs . Find-out Canada Government Jobs for freshers. Canada Entry Level Jobs In Canada. Get latest job Opportunity in Canadian Government. Canadian Government Jobs in Canada. Get All Hiring Updates From linknow.com
Notification Out From LinkNow Media Careers Portal, Candidates Those Are Searching For Career Opportunities In LinkNow Media, Can Apply For Jobs In LinkNow Media For The Position Of Level I Technical Support Agent. Read Out Full Job Description About This LinkNow Media Recruitment Described Below. But Before You First Confirm That Your Profile Matches With Recruiters Defined Eligibility Criteria.
LinkNow Media Jobs | Level I Technical Support Agent Careers Opportunity In Canada
LinkNow Media Opened Hiring On Their Official Careers Portal, Job Seekers Who Are Eligible And Interested To Work With LinkNow Media As A Level I Technical Support Agent, Now They Can Apply For LinkNow Media Jobs. This Is Great Career Opportunity For Those Candidates Who Are Looking For A Employment Opportunity On LinkNow Media Careers Portal. Candidates Need Experience From Relevant Field And Required Qualification. Selected Candidates Will Get A Pay Of Around $ 17.00 per hour. LinkNow Media Jobs In Canada.
Briefed Details Of LinkNow Media Jobs For Position Of Level I Technical Support Agent
Recruiting Agency / Department :- LinkNow Media
Vacant Position :- NO JOBS AVAILABLE AT TIME
Job Location :- Canada
Jobs Type :- LinkNow Media Jobs Canada
Salary :- $ 17.00 per hour
Apply Through:- linknow.com
LinkNow Media Jobs In Canada Full Job Description
LinkNow is a Montreal-based web design and digital marketing agency. Our goal is simple: provide small business owners with great websites and time-tested digital marketing strategies that keep them competitive online.
With over 10 000 happy clients and a prestigious spot on GROWTH 500’s list of fastest-growing companies in Canada for five years in a row, LinkNow is looking for talented individuals eager to join this booming industry!
As a member of LinkNow’s Tech Support team, you will facilitate unforgettable customer service experiences for our clients. Through frequent email and telephone correspondence, you will help small business owners troubleshoot technical problems, diagnose hardware issues, and resolve software malfunctions.
What makes our tech team stand out? We don’t just fix problems, we create enduring B2B relationships through expertise, trust, and empathy.
Working from home: Candidates are required to have internet and a computer (Mac is not compatible).
***We will need to be able to install our own version of Office365
***The user will need to dedicate a browser that they are NOT currently using for personal use. Our preferred browser during work hours is Firefox.
Our Tech Support – Level 1 agents are an essential part LinkNow Media’s ever-accelerating growth. So, on top of a competitive salary we also offer some great perks:
- Training: Interested in tech support but don’t think you have the skills? Get paid to learn with on-the-job training.
- Health Insurance: After 6 months, you’ll be covered by our comprehensive health care plan (including dental, vision, massage therapy, and more!)
- Career: LinkNow is a growing company that’s always looking for talented individuals who want to grow with us. Show your true colours and reap the rewards!
- EQ Care: Free virtual visits with a doctor are available immediately after you become an employee.
- Fitness: Live fitness courses offered multiple times a week (one fitness instructor and one yoga instructor).
- Competitive Compensation: All our Technical Support reps start at $17.00 per hour and are eligible for performance bonus payouts after 3 months.
- Weekly Paycheck
The Ideal Candidate
- Experience: Help desk tech support, customer service experience, and technical ability are considered assets. We invite experienced and inexperienced applicants to apply!
- Communication: You have strong telephone communication skills and can explain complicated ideas in simple terms that anyone can understand.
- Empathy: You’re able to calmly troubleshoot and resolve problems with clients who may be frustrated with difficult issues.
- Independent: You are a quick learner and excel at working independently within a team environment.
- Organization: You are able to organize a range of tasks with multiple deadlines—and you always meet those deadlines.
- Technical: Even if you don’t have formal tech support training, you have a technical aptitude and you are an excellent problem solver.
- Assets: Experience with WordPress, PHP, website and email hosting, CRM, domains, and comfort with cPanel are all considered assets.
- Language: Because most of our clients are English, perfect command of English is a requirement. Spanish is considered an asset.
- Provide over-the-phone technical support for our web design and digital marketing clients. Including but not limited to:
- Email creation, migration, and set-up on a variety of devices and applications (Outlook, Thunderbird, Mac Mail, iPhone, Android Mail, etc.)
- Email delivery issues (client level, host level, firewall troubleshooting)
- SSL installation and troubleshooting
- Create, edit, and troubleshoot DNS (A-Record, TXT, NS, MX, SVR) records for client domains
- Website uptime
- Facilitate domain transfers and updates
Hours: 9am-5pm, Monday to Friday, EST. Option to work 12pm-8pm. Weekend shifts also available for emergency technical support.
Salary: $17.00 per hour (avg. compensation is $19.50 per hour with performance bonuses included)
***LinkNow Media is an equal opportunity employer and actively encourages diversity in our hiring. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.***
Job Types: Full-time, Permanent
Salary: $17.00 per hour
- Work from home
- Monday to Friday
- No weekends
- technical support: 1 year (preferred)
- English (required)