JLL Jobs 2022 | Guest Services Representative Careers Opportunity at JLL Careers Portal In Edmonton, Alberta

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Maintain a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations, promotional activities, and comfort tools
Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service
Interact with shoppers and retailers in a courteous and efficient manner
Sell shopping centre gift cards and balance sales to transactions
Projects a positive attitude over the telephone and in person
Develop and maintain strong relationships with retailers and educate them about the center’s services
Assist guests by providing directions/information, answering questions, and performing other centre specific services such as parcel carry-out and store escorts
Maintain store knowledge about merchandise, price points, sales, or special events to be able to offer gift or store suggestions based on the shopper’s needs
Conduct all service functions of the Customer Relations/Guest Services kiosk
Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, GWP’s, special event ticket sales, etc.
Be aware of the center’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan
Participates in special projects and assumes other duties and responsibilities as assigned.Sound like you? To apply, you need to bring the following:
High school education
Previous customer service experience preferred
Positive attitude and a strong desire to provide excellent customer service
Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all the shopping centre personnel
Outstanding organizational and time management skills
Expert verbal and written communication skills – multilingual skills a plus
Conflict resolution/management skills
Must be friendly, approachable, proactive and solution focused
Computer proficiency in Word, Excel, PowerPoint, Adobe
Flexible and able to work weekends, nights, and holidays.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!