BCAA Jobs 2022 | Graveyard Member Service Agent Careers Opportunity at BCAA Careers Portal In Burnaby, British Columbia|remote

BCAA Jobs | Graveyard Member Service Agent Career Opportunity at BCAA Careers Web-page. BCAA Burnaby, British Columbia Jobs . Find-out Burnaby, British Columbia Government Jobs for freshers. Burnaby Entry Level Jobs In British Columbia. Get latest job Opportunity in Canadian Government. Canadian Government Jobs in Burnaby, British Columbia. Get All Hiring Updates www.bcaa.com

Notification Out From BCAA Careers Portal, Candidates Those Are Searching For Career Opportunities In BCAA , Can Apply For Jobs In BCAA For The Position Of Graveyard Member Service Agent. Read Out Full Job Description About This BCAA Recruitment Described Below. But Before You First Confirm That Your Profile Matches With Recruiters Defined Eligibility Criteria.

BCAA Jobs | Graveyard Member Service Agent Careers Opportunity In Burnaby, British Columbia

BCAA Opened Hiring On Their Official Careers Portal, Job Seekers Who Are Eligible And Interested To Work With BCAA As A Graveyard Member Service Agent, Now They Can Apply For BCAA Jobs. This Is Great Career Opportunity For Those Candidates Who Are Looking For A Employment Opportunity On BCAA Careers Portal. Candidates Need Experience From Relevant Field And Required Qualification. Selected Candidates Will Get A Pay Of Around $33150.00 per year. BCAA Jobs In Burnaby, British Columbia.

Briefed Details Of BCAA Jobs For Position Of Graveyard Member Service Agent

Recruiting Agency / Department :- BCAA

Vacant Position :- Graveyard Member Service Agent

Job Location :- Jobs In Burnaby, British Columbia

Jobs Type :- BCAA Jobs Canada

Salary :- $33150.00 per year

Apply Through:- www.bcaa.com

BCAA Jobs In British Columbia, Canada Full Job Description

      • Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to together mobilize a brighter future for all and help British Columbians down’s life’s many roads.
        Full vaccination against COVID-19 is a precondition of new employment. A successful candidate offered employment at BCAA will need to provide proof of full vaccination prior to commencing employment. Exemptions permitted under applicable employment and human rights legislation.
        At BCAA we know we can only be as great as our people, so we are always looking to connect with top talent. BCAA provides you the opportunity to start your career, and the path and foundation to grow it! Whether you are brand new to the call centre environment, or a tenured professional, we’d love to connect with you!
        Please note this is a general requisition for our EVO Call Centre. By applying into this requisition, should you be selected, you will be considered for the Evo Car Share Team! We thank all that apply, but due to a high volume of applications, not all candidates will be contacted.
        BCAA has been named one of BC’s Top Employers 2021!
        What BCAA offers you:
        • It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC’s Top Employers 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.
        • Our team members get to make a difference in the lives of our Members and their communities every day.
        • We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
        • We enthusiastically support learning and advancement opportunities for our team members.
        • We are an equal opportunity employer that’s committed to accessible, inclusive employment.
        • Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.
        • Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre.
        What is Evo Car Share?
        Evo is free floating car sharing which offers members convenient, sustainable transportation from A to B without the stress of buying insurance, paying for gas and parking, and all while reducing their carbon footprint.
        With a fleet of over 1600 Vehicles, servicing areas like Vancouver and Victoria, this position supports Evo Car Share in continuing to be BC’s most valued car sharing service!
        As we move to the next stage of business development for the car sharing program, we are looking for a Member Service Agent to be part of the Member Services Call Center. This position reports to the Manager, Member Experience.
        Team members can work remotely and will work either a 6 or 8 hour shift.
        With Evo being a 24/7 operation, the business requires evening and overnight coverage. The successful candidate can expect to work:
        • Graveyards: 10pm onward
        On any given day you will…
        • Provide timely resolution to inbound/outbound customer inquiries, including concerns and/or issues to ensure customer satisfaction
        • Support projects that will add value to the customer service team (e.g., best practices)
        • Handle escalated customer issues as needed with professionalism and empathy
        • Establish and maintain good customer relations with both internal and external customers
        • Maintain familiarity with policies and procedures of the department
        • Work in a fast-paced call centre environment with a high performing team
        • Troubleshoot a wide range of issues through various platforms including Evo app, amazon workspace and Evo car sharing software
        • Administrative tasks as assigned
        What you bring to the role…
        • 6 months post-secondary Certificate in Business Administration or related field and/or a combination of education and experience
        • 2 years’ experience in customer service (preferably in a call center setting)
        • Self-motivated and demonstrated ability to work independently with minimum supervision in a fast-paced environment
        • Technical abilities, capable of toggling between multiple platforms and typing min. 40 WPM
        • Problem solving and analytical skills to support with member resolution
        • Demonstrated experience providing outstanding customer service and engaging in client-focused conversations
        • Willingness to go above & beyond and taking a first call resolution approach when dealing with customer inquiries/issues
        • Ability to learn and maintain knowledge about trading areas including parking rules
        • Demonstrated outstanding communication skills (written/verbal) and ability to effectively connect with various levels of management, team members and/or outside contacts
        • Demonstrated organizational, detail orientation, prioritization skills and time management skills
        Training Plan to support your success…
        Evo provides all necessary training for you to be successful in this role. Training includes:
        Fundamentals of Evo Car Share:
        • System training
        • Mastering processes & procedures
        • Learning about the car
        • Customer Service training Learning the Home Zones & Parking rules (Vancouver and Victoria geographical training)
        • Call Shadowing
        At Evo Car Share, we pride ourselves on empowering our team members to do great work. To encourage this approach further, we enthusiastically support all learning and growth opportunities as well!
        We aspire to be one of the best places to work with those who share our beliefs:
        We believe in:
        We stay true to our word, and help British Columbians move forward.
        Together, we create a more vibrant, inclusive and connected province for everyone.
        We treat each other with the same care and respect that we treat our Members.
        It’s our responsibility to protect life in BC now, and for generations to come.
        We look to new horizons and actively embrace change.
        By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.

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